Air passengers rights leaflet created by the European Commission

On the links above you can find information on selected situations which passengers in air transport may encounter, information regarding selected passenger rights, and procedures and forms which can be used in given situations.

Please note that we are available to answer your requests over the phone only on the following days: Monday-Thursday between 13:00 – 15:00. To place a call, please dial +420 225 421 111. In the meantime, we are processing your pending complaints. Thank you for your understanding.