Air passenger rights – complaint form

The complaint form has been prepared by the Civil Aviation Authority of the Czech Republic (CAA CZ) on the basis of the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004, establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91.

The completed complaint form can be used for lodging a complaint with an airline. In case where the airline has failed to provide you with a reply within a period of 6 weeks from the date of receipt or, if you are not satisfied with the reply given to you by the airline, please fill in and return this form to the Civil Aviation Authority of the Czech Republic (CAA CZ). An electronic version of the form may be sent by e-mail to or

Further instructions may be found in the complaint form. The complaint form is available here.