Air passenger rights – complaint form

COMPLAINT HANDLING PROCEDURE

1.    A passenger first complains to the air carrier.

2.    If the air carrier does not provide an answer within 2 months, or its answer is not satisfactory, only then the passenger submits the online complaint form available at the following link:

https://kompenzace.caa.cz/

Attachments:

• power of attorney (mandatory, if the passenger is represented by person other than passenger´s family member/relative),
• reservation or boarding pass (voluntarily),
• copy of ID (voluntarily; often asked by air carriers from third countries),
• bank details (voluntarily; smooths the communication with air carriers when the entitlement to compensation is recognised).