Air passenger rights – complaint form


1.    A passenger first complains to the air carrier.

2.    If the air carrier does not provide an answer within 2 months, or its answer is not satisfactory, only then the passenger submits the online complaint form available at the following link:


  • power of attorney (mandatory, if the passenger is represented by person other than passenger´s family member/relative),
  • reservation or boarding pass (voluntarily),
  • copy of ID (voluntarily; often asked by air carriers from third countries),
  • bank details (voluntarily; smooths the communication with air carriers when the entitlement to compensation is recognised).
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Site author: Internal Services and Security Division

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