Regulation (EC) No 1107/2006 establishes rules for the protection of and provision of assistance to disabled persons
and persons with reduced mobility travelling by air, both to protect them against discrimination and to ensure that
they receive assistance.
On the basis of Regulation (EC) No 1107/2006, an air carrier may not refuse, on the grounds of disability or of reduced mobility, to accept a reservation from or to embark a disabled person or a person with reduced mobility. Exceptions in accordance with Regulation (EC) No 1107/2006 are possible in order to meet applicable safety requirements (under the same reason, an air carrier may require that a disabled person or person with reduced mobility be accompanied by another person who is capable of providing the assistance required by that person), or if size of the aircraft or its doors makes the embarkation or carriage of that disabled person or person with reduced mobility physically impossible.
When an air carrier uses any of the above exceptions, it shall immediately inform the disabled person or person with reduced mobility of the reasons for doing so. On request, an air carrier shall communicate these reasons in writing to the disabled person or person with reduced mobility, within five working days after the request.
Disabled persons and persons with reduced mobility are also entitled to receive a free of charge assistance at airports (on departure, arrival and during transit) and when boarding the aircraft – the airport operator is responsible for the assistance at the airport.
In the event when the passenger finds that his/her rights under Regulation (EC) No 1107/2006 was damaged on the part of the air carrier, the passenger may turn with a complaint to the Civil Aviation Authority, either by e-mail to caa@caacz or podatelna@caacz; or send it to the mailing address: Civil Aviation Authority, RUZYNĚ Airport, 160 08 Prague 6, Czech Republic.